All our products are genuine and come with a warranty against manufacturing defects, in accordance with the Consumer Protection and Defense Code (legal warranty). Filing a claim is free of charge when the defect is covered.
What the warranty covers
- The device does not turn on or produce vapor from the start or stops doing so due to a manufacturing defect.
- Factory liquid leak (present before opening the device's security bag).
- Auto-firing (the device fires on its own).
- The battery does not charge or the port is defective.
- Any other manufacturing defect that prevents the normal use of the product.
What is not covered
- The normal use of the product: the puff count indicated by the manufacturer comes from laboratory tests and varies depending on each person's intensity of use — a difference in puffs does not constitute a defect.
- Damage from impacts, drops, liquids, extreme heat (e.g., leaving the device in a car in the sun) or improper handling of the device.
- Use of inappropriate chargers or accessories.
- Products purchased from resellers or third-party points of sale: the warranty is filed at the point where you made the purchase. Here we handle purchases made directly with Take a Vape (website, WhatsApp, or our stores).
OUTLET products: are sold with cosmetic defects that we disclose in the listing (damaged box, scratches). The disclosed defect cannot be claimed, but they retain the warranty for functional manufacturing defects like any other product.
How to file a claim (3 steps)
- Report it using the form below or via WhatsApp, with your proof of purchase (receipt, invoice, or order number) and a description of the defect. Photos or video help resolve it faster.
- Technical evaluation: many defects are validated by photo or video immediately. If a physical inspection is required, we arrange the pickup and return — at no cost to you if the defect is covered.
- Resolution: once the defect is confirmed, you choose between a product replacement or a refund of the amount paid.
Our service times: initial response within 24–48 business hours; technical evaluation within a maximum of 72 business hours from the time we receive the product. These are service standards — they do not limit your legal rights as a consumer.
If you are not satisfied with the service, our Complaints Book is available to you. Nothing described on this page restricts the legal warranty recognized by the Consumer Protection and Defense Code.