Frequently asked questions about products, shipping, payments, age, warranty and compatibility.
- Free shipping from S/ 99.90Anywhere in Peru, when you buy on the website
- Express in Lima in 2 hoursMonday to Friday, 9 a.m. to 6 p.m.
- Yape, card or PagoEfectivoYou pay with Mercado Pago at checkout
- Original, with receiptCovered by a manufacturing defect warranty
18+ For adults 18 and over only. Contains nicotine, an addictive chemical.
Products
Which one do you recommend?
Start with our best sellers. If you'd like help, tap the WhatsApp button and choose “Quiero comprar, ayúdenme a elegir” (I want to buy, help me choose): a member of our team will recommend options by duration, flavor and price, based on what's in stock. New to vaping? Read Los 7 errores más comunes al empezar a vapear (in Spanish).
Are there promotions or bundles?
Yes. In Bundles you get the battery and pod together, and several cost less than buying them separately: you'll see the struck-through price and the percentage on each product page. We announce promotions on our WhatsApp channel.
Which brands do you sell?
Life Pod, STLTH, Glucloud, Geek Bar, Ignite, Lost Mary, Snowplus and more. You'll find them all under “Brands” in the menu. What's in stock is shown in each collection. Looking for Geek Bar? See the Pulse X, Meloso and Somax guide (in Spanish).
Do you sell e-liquids or cartridges?
Yes, both. Each brand's pods or cartridges are in Pods & refills. For the refillable pod we have 7Clouds 30 ml e-liquids.
Do you sell wholesale?
Yes. See Wholesale or message us on WhatsApp.
Shipping
When will my order arrive?
- Express in Lima: within 2 hours, Monday to Friday from 9 a.m. to 6 p.m., except public holidays. Outside those hours it doesn't appear at checkout.
- Standard in Lima: ships the same day if you order before 9:30 a.m. on a business day; otherwise, the next business day. Orders placed on Saturday or Sunday ship on Monday.
- Other regions: 2 to 5 business days via Shalom, depending on the destination. The final delivery time is set by the agency.
Has my order shipped?
We'll email you when it ships. If you can't find the email, check your spam folder or message us on WhatsApp with your order number.
How much does shipping cost?
Free from S/ 99.90 on the website, anywhere in Peru, with standard delivery. Below that amount:
- Lima Metropolitana: S/ 10 standard or S/ 15 express.
- Callao: S/ 10, or S/ 15 in extended delivery areas.
- Other regions: S/ 10 at a Shalom agency or S/ 15 to your door.
- Loreto (air shipping): S/ 14 at the agency or S/ 19 to your door.
You'll see the exact cost at checkout before you pay.
Can I change or cancel my order?
Yes, free of charge, as long as it hasn't shipped. Message us on WhatsApp with your order number.
Payments
How can I pay?
With Yape, card or PagoEfectivo, through Mercado Pago at checkout. We accept Visa, Mastercard, American Express and Diners credit and debit cards.
Can I pay with Yape directly to Take a Vape?
Yes, if you order on WhatsApp. We'll send you the company's Yape number. We validate that payment manually, so it takes longer: your order ships only once we confirm it. If you want it to ship faster, pay with Yape at checkout: it's confirmed automatically.
Do I get a receipt or invoice?
Yes, with every purchase. We issue an electronic receipt (boleta) or invoice (factura). If you need an invoice, enter your billing details when you order.
Is it safe to pay on the website?
Yes. Payments are processed by Mercado Pago: we never see or store your card details.
Adults 18+ only
Who can buy?
Only adults 18 and over, in accordance with Peruvian Law No. 32159. By buying you declare that you are of legal age.
Who can receive the order?
Also someone 18 or over. We may ask for ID on delivery. If there's no one to receive it, we'll arrange another visit or a pickup point.
Warranty and returns
What do I do if my device arrived faulty?
We replace it or refund you, at no cost. The warranty covers manufacturing defects: it won't turn on, won't charge, leaks from the factory or fires on its own. Report it on the Warranty page or on WhatsApp, with your receipt.
What do I do if it arrived damaged or it's not what I ordered?
Let us know within 48 hours, with photos of the product and the packaging. We'll replace the product or refund you, with shipping on us.
Can I return it if I changed my mind?
No, not once it's delivered. For hygiene and safety reasons we don't accept returns for change of mind. Before it ships, you can cancel it for a full refund.
When will I get my money back?
Within 7 business days at most of confirming it, to the same payment method. Your bank or wallet may take a few more days to show it.
Are the products original?
Yes, all of them. Every purchase comes with its electronic receipt or invoice.
Why did my vape give fewer puffs?
Because puff counts are approximate. The manufacturer measures them in a lab and they vary with how you use the device. A difference in puffs is not a defect.
Compatibility
What's the difference between Life Pod ECO II and ECO III?
How long they last: an ECO II pod gives approximately 10,000 puffs and an ECO III, approximately 20,000. The ECO III battery also takes ECO II pods with the ECO II adapter; the ECO II battery doesn't take ECO III pods. More in Life Pod ECO II o ECO III: diferencias y cuál elegir (in Spanish).
Which pods fit my Life Pod battery?
- ECO III battery: ECO III 20K pods, the 5 ml refillable pod and, with the ECO II adapter, ECO II 10K pods.
- ECO II battery: ECO II 10K and ECO PRO 8K pods.
Which pods fit my STLTH Loop battery?
- Loop V1: Loop 5K and 9K pods.
- Loop V2 and V3: Loop 5K, 9K, 25K and Switch 15K pods.
Which pods fit the Glucloud BOX battery?
Only Glucloud BOX 4000 pods.
What do I fill the refillable pod with?
Any e-liquid for refillable devices, such as 7Clouds 30 ml. The pod comes empty and nicotine-free.
Have another device? Check “Compatibility” on the product page or message us. There's also our pods and batteries guide by system (in Spanish).
About vapes
What's the difference between a disposable and a refillable vape?
A disposable comes ready to use and lasts until it runs out. A refillable one has a battery you charge and pods you replace. More in ¿Desechable o recargable? (in Spanish).
How do I know if my vape has run out?
When it tastes burnt or gives less vapor. If the light blinks, charge it first: it may be the battery. More signs in ¿Tu vape está vacío? (in Spanish).
Can a disposable vape be recharged?
Many have a USB-C rechargeable battery; the liquid can't be refilled. When the liquid runs out, it's time to replace it. To fill with your own e-liquid, there's the 5 ml refillable pod for the Life Pod ECO III battery.
Why does my vape taste burnt or give no vapor?
Almost always, the liquid is running out. It also happens if a seal hasn't been removed or the pod isn't seated properly. If it has liquid and charge and still doesn't work, it may be a manufacturing defect: see Warranty. Step by step in Por qué mi vape sabe a quemado, no bota vapor o no carga (in Spanish).
How long does a vape last?
It depends on how you use it: puff counts are approximate. To compare models, check the milliliters of liquid on the product page: it's the most stable figure. More in ¿Cuánto dura un vape? (in Spanish).
What does “Ice” mean in a flavor?
It has a cool, minty touch on top of the main flavor. On most product pages you'll see it on the freshness scale. In Life Pod ECO III, the whole line has a minty finish even if the name doesn't say “Ice”. More in Cómo elegir el sabor de tu vape (in Spanish).
How much nicotine do they have? Are there nicotine-free options?
Between 2% and 5% (20 to 50 mg/mL), depending on the model. 7Clouds e-liquids come in 3 or 6 mg/mL. The exact figure is on each product page. We currently have no nicotine-free vapes: the only nicotine-free product is the refillable pod, which comes empty. More in Sales de nicotina vs freebase (in Spanish).
Didn't find your answer?
Message us: a member of our team will reply.
See also our shipping policy, returns and exchanges and terms and conditions.